APPALLING SERVICE

<p>I had a sim swap done a week ago and i could not do cellphone banking. i called your called centre twice and they asked about 20 questions to verify i am the accciount holder and then refused to help saying i did answer all the questions correct. i do agree thta i will not remeber everything, hower i did give most of the info. i then spoke to the ***** dept and she advised that i need to use intrnet banking as the cellphone banking jas been discontinued. i tooaly diafrred with her as i use this service last month. the agent advised that i must use internet banking and iys not free. i advised that i want to use cellphone baninf as the internal transfer are free which said is not the case. i advised i have been using cepphone banking and was not charged for internal chargesd and she says its needs to be investigated and she was implyimg that i was a *********.</p> <p>please note that i will be moving all my account out of ABSA as this not the first time i received poor service</p> <p>i</p>