Appalling service

<p>So I went to Absa branch in Maponya Mall on Friday 10/3/17 to open a new bank account. I was told by one of the employees that I had to fetch from the manger's office to write my name down in a book and wait in line and there was just one client before myself. After waiting for over an hour and the two employees were done making personal calls right in front of us we were then attended. It was only at this stage that I was told that Absa bank does not accept e-toll bills/letters as proof of residence. Why were my documents not verified before I was told to wait in line only ABSA knows, very saddened by how you treat your potential customers.</p>