Appalling service

<p>I went to an ATM in Braamfontein on the 26th August 2016, tried to withdraw money but the transaction waas process but no money came of the Atm. I then phoned the Absa contact centre whwereby I was advised to go to the nearest branch to lodge a complaint. I dis as instructed but the consultant at the bank advised that I should wit for 48 hours for the money to be reversed into my account. I went to the branch again on the st September 2016 to inform then that the transaction had not been reversed and was assisted by a lady named Thuli and she then said she would phone me later on that day with reference number which wasnt done. I phoned the branch on the 2nd September and received a reference number from her. I then received an sms on the 5th September with the reference number informing me that my complaint has been assigned to Justice Baloyi and that I would receive a response within 7 working days. I phoned the contact centre today which is exactly 10 working days later and for some reason they could not put me through to him because ""apparently"" he does not haave adirect line. I am appalled at the service that I have received from Absa and also given that my money dissapeared from one of their ATM'S.</p>