Appalling Service

I am absolutely appalled by the level of incompetence at ABSA. I have spent over 2 hours on the line this morning, only to be bounced between 7 different departments and then cut off.

I called way in advance to stop a debicheck and it was not done, now i need the funds and dont have it .i asked to reverse an incorrect debit order because I have a MEDICAL EMERGENCY and urgently need those funds. Instead of helping, your consultants have forced me to send an email and told me I simply have to "wait." When I asked to speak to a manager to escalate this life-or-death situation, I was told "no managers are available."

Is this how ABSA treats its loyal customers during a crisis? You are withholding my own money while I am dealing with an emergency. I don't need an automated "we're sorry" response; I need the funds put back into my account IMMEDIATELY.