RT
Rajesh T
1 reviews | Active since Mar 2009
28 Dec 2025, 05:05
Appalling service
Good morning
Please note that I am in Brazil and my credit card is not working. I cannot withdraw any funds. I have activated the account to be used outside the country and the app even shows that, but I still cannot withdraw any money.
I am stranded in a foreign country and I am extremely disappointed with the service I am getting.
This is the second time my card is not working in a foreign country .
I think it's time to end my businesses with you.
Helpful (0)
Replies (10)0
Replies (10)
Absa's replyOfficial
29 Dec 2025, 11:21Dear Rajesh Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Absa's reply29 Dec 2025, 11:21
Official
Dear Rajesh Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
RT
Rajesh T's updateReviewer Update
30 Dec 2025, 12:29Please advise when this is going to be resolved as I don't have any money to use
RT
Rajesh T's update30 Dec 2025, 12:29
Reviewer Update
Please advise when this is going to be resolved as I don't have any money to use
Absa's replyOfficial
30 Dec 2025, 13:17Dear Rajesh
I will provide you with feedback before COB today.
RegardsPravesh BejayCustomer Value Management
I will provide you with feedback before COB today.
RegardsPravesh BejayCustomer Value Management
Absa's reply30 Dec 2025, 13:17
Official
Dear Rajesh
I will provide you with feedback before COB today.
RegardsPravesh BejayCustomer Value Management
I will provide you with feedback before COB today.
RegardsPravesh BejayCustomer Value Management
RT
Rajesh T's updateReviewer Update
30 Dec 2025, 23:49It's close of business and still no reply
RT
Rajesh T's update30 Dec 2025, 23:49
Reviewer Update
It's close of business and still no reply
RT
Rajesh T's updateReviewer Update
30 Dec 2025, 23:50I am going to be cancelling my entire account with your company
RT
Rajesh T's update30 Dec 2025, 23:50
Reviewer Update
I am going to be cancelling my entire account with your company
RT
Rajesh T's updateReviewer Update
04 Jan 2026, 03:24I have tried multiple ATM'S.
DO YOU THINK THAT I WOULD WASTE MY TIME ESCALATING THIS ISSUE IF EVERYTHING WAS WORKING.
IF YOU CLAIM THAT THERE'S NO PROBLEM, CAN YOU CONFIRM IF EVEN ONE SUCCESSFUL WITHDRAWAL WAS MADE FROM MY ACCOUNT .
THE CARD WORKS ON PURCHASES ANS SWIPES, BUT WITHDRAWAL IS NOT ALLOWED.
IT KEEPS SAYING THAT WE COULD NOT PROCESS YOUR TRANSACTION AT THIS TIME OR YOU PIN CODE IS WRONG
BUT ITS FINE BECAUSE ITS TIME TO. FNB.
DO YOU THINK THAT I WOULD WASTE MY TIME ESCALATING THIS ISSUE IF EVERYTHING WAS WORKING.
IF YOU CLAIM THAT THERE'S NO PROBLEM, CAN YOU CONFIRM IF EVEN ONE SUCCESSFUL WITHDRAWAL WAS MADE FROM MY ACCOUNT .
THE CARD WORKS ON PURCHASES ANS SWIPES, BUT WITHDRAWAL IS NOT ALLOWED.
IT KEEPS SAYING THAT WE COULD NOT PROCESS YOUR TRANSACTION AT THIS TIME OR YOU PIN CODE IS WRONG
BUT ITS FINE BECAUSE ITS TIME TO. FNB.
RT
Rajesh T's update04 Jan 2026, 03:24
Reviewer Update
I have tried multiple ATM'S.
DO YOU THINK THAT I WOULD WASTE MY TIME ESCALATING THIS ISSUE IF EVERYTHING WAS WORKING.
IF YOU CLAIM THAT THERE'S NO PROBLEM, CAN YOU CONFIRM IF EVEN ONE SUCCESSFUL WITHDRAWAL WAS MADE FROM MY ACCOUNT .
THE CARD WORKS ON PURCHASES ANS SWIPES, BUT WITHDRAWAL IS NOT ALLOWED.
IT KEEPS SAYING THAT WE COULD NOT PROCESS YOUR TRANSACTION AT THIS TIME OR YOU PIN CODE IS WRONG
BUT ITS FINE BECAUSE ITS TIME TO. FNB.
DO YOU THINK THAT I WOULD WASTE MY TIME ESCALATING THIS ISSUE IF EVERYTHING WAS WORKING.
IF YOU CLAIM THAT THERE'S NO PROBLEM, CAN YOU CONFIRM IF EVEN ONE SUCCESSFUL WITHDRAWAL WAS MADE FROM MY ACCOUNT .
THE CARD WORKS ON PURCHASES ANS SWIPES, BUT WITHDRAWAL IS NOT ALLOWED.
IT KEEPS SAYING THAT WE COULD NOT PROCESS YOUR TRANSACTION AT THIS TIME OR YOU PIN CODE IS WRONG
BUT ITS FINE BECAUSE ITS TIME TO. FNB.
RT
Rajesh T's updateReviewer Update
04 Jan 2026, 23:56No response from Absa.
As usual it's always the clients that's doing something wrong
As usual it's always the clients that's doing something wrong
RT
Rajesh T's update04 Jan 2026, 23:56
Reviewer Update
No response from Absa.
As usual it's always the clients that's doing something wrong
As usual it's always the clients that's doing something wrong
Absa's replyOfficial
05 Jan 2026, 08:22Dear Rajesh
Your feedback has been noted, and the matter has been escalated to our Credit Card Department to investigate further.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted, and the matter has been escalated to our Credit Card Department to investigate further.
RegardsPravesh BejayCustomer Value Management
Absa's reply05 Jan 2026, 08:22
Official
Dear Rajesh
Your feedback has been noted, and the matter has been escalated to our Credit Card Department to investigate further.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted, and the matter has been escalated to our Credit Card Department to investigate further.
RegardsPravesh BejayCustomer Value Management
RT
Rajesh T's updateReviewer Update
13 Jan 2026, 15:24 It has been one week since I returned to the country, and ABSA has blatantly ignored my request. To date, no solution has been provided.
I would like to make @Pravesh Bejay (Customer Value Management) aware that, as a result of this ongoing lack of response, I will be downgrading my cheque account to the lowest available option. Furthermore, once my credit card is settled, I will be transferring my entire banking relationship to FNB.
This experience reflects a clear disregard for a long-standing and valued customer, and it appears there is little intention to resolve the issue at hand.As evidenced by my profile, you will be losing a valuable client.
Dont bother to escalate whatever that means on your last response
I would like to make @Pravesh Bejay (Customer Value Management) aware that, as a result of this ongoing lack of response, I will be downgrading my cheque account to the lowest available option. Furthermore, once my credit card is settled, I will be transferring my entire banking relationship to FNB.
This experience reflects a clear disregard for a long-standing and valued customer, and it appears there is little intention to resolve the issue at hand.As evidenced by my profile, you will be losing a valuable client.
Dont bother to escalate whatever that means on your last response
RT
Rajesh T's update13 Jan 2026, 15:24
Reviewer Update
It has been one week since I returned to the country, and ABSA has blatantly ignored my request. To date, no solution has been provided.
I would like to make @Pravesh Bejay (Customer Value Management) aware that, as a result of this ongoing lack of response, I will be downgrading my cheque account to the lowest available option. Furthermore, once my credit card is settled, I will be transferring my entire banking relationship to FNB.
This experience reflects a clear disregard for a long-standing and valued customer, and it appears there is little intention to resolve the issue at hand.As evidenced by my profile, you will be losing a valuable client.
Dont bother to escalate whatever that means on your last response
I would like to make @Pravesh Bejay (Customer Value Management) aware that, as a result of this ongoing lack of response, I will be downgrading my cheque account to the lowest available option. Furthermore, once my credit card is settled, I will be transferring my entire banking relationship to FNB.
This experience reflects a clear disregard for a long-standing and valued customer, and it appears there is little intention to resolve the issue at hand.As evidenced by my profile, you will be losing a valuable client.
Dont bother to escalate whatever that means on your last response
RT
Rajesh T's updateReviewer Update
14 Jan 2026, 12:08Good Day Rusell
dont worry about it. i am in the process of moving my account to FNB.
ABSA has given me the biggest reason to end my relationship with them
dont worry about it. i am in the process of moving my account to FNB.
ABSA has given me the biggest reason to end my relationship with them
RT
Rajesh T's update14 Jan 2026, 12:08
Reviewer Update
Good Day Rusell
dont worry about it. i am in the process of moving my account to FNB.
ABSA has given me the biggest reason to end my relationship with them
dont worry about it. i am in the process of moving my account to FNB.
ABSA has given me the biggest reason to end my relationship with them