APPALLING SERVICE

After being sent from pillar to post by call centre agents on my query this morning, trying to stop unauthorized debit orders I finally get through to a guy named Siya who already knew the answers before I could finish anything and kept blocking every point I felt was vital in order for him to assist me. He ended the call whilst I was still trying t explain my query. I had to call back and spend more minutes on the line waiting for the first available consultant. By Luck I got through to the same Siya and told him I'm the lady whose call he ended abruptly and said I'd like to speak to his T/L or manager and that even if he hangs up again I'll call until I get a manager to report him to. Without even trying to deny or make an excuse for his actions Siya just asked me to hold and he put me back in the queue without calling a T/L or manager. Never have I ever experienced such rudeness in my life. After 17 yrs, I'm ready to give another bank a chance, afterall client service can't any get any worse than this.