Appalling Service

I received a phone call to inform me that my account was in arrears. I contacted ABSA credit card division and queried this. From your records you will see that the monthly card? fee was being deducted from my default bank account (Standard Bank current account). The ABSA credit card was cleared many years ago and has never been used since then. To my surprise the debit order was somehow cancelled (unbeknown to me). This has unfortunately (and of no fault of mine) negatively affected my credit rating. After investigations from your side, it was concluded that I was not at fault. The recon was completed on 12 January 2015 and I was not liable ?to pay anything. I was informed that the account was closed on 19 January 2015 and that a request was sent to ITC for update on 20 January 2015. I phoned ITC and was informed that my credit card record is still reflecting on ITC. I am in the process of applying for a bond, unfortunately a time frame has been placed on me to acquire the bond. I would appreciate it if you could please send me something in writing via email stating that the account is closed and that I was not liable to pay anything. In addition please indicate th