Appalling service

Absa Trust department n its call centre have appalling service. I sent thru an email on the 5th of May asking for guidance on how to retrieve my late mothers will. I was told to send thru the required documents n I asked the lawyer we had already appointed to do so. Up to today we haven't received any feedback since. And their call centre makes a person hold for 15 to 30 minutes while a consultant looks into 'the matter' or they put down the phone on ur ear. COVID is no more an excuse for bad service. If companies like ABSA dnt wake up they r going to close down soon.