Appalling service

Spoke to Absa with regards to a credit card application with my business profile procedures regarding the application explained, agent asked if I had an IT34 I informed the agent numerous times that the company was only due to file for tax at our financial year end, end November she spoke to two different people and came back saying it was fine to apply, this can be confirmed via the recorded lines, the agent continued with the application only to be called by an extremely rude consultant asking for accompanying documents that had already been sent through via email and then she said we rather cancel the application as the agent gave incorrect information regarding the IT34. She cannot process without that document. I have just moved over my personal account for a month now and was considering moving over my business account but the service is appalling from Absa. Due to incorrect information given over a recorded line via your staff an itc check was done and this has now impacted my score. Please ensure your agents do not mislead clients or offer a service you not able to.