Appalling lack of response

I have received a downright abhorrent lack of response to an insurance query that is actually costing me money each month because Absa have not responded to emails from me, my insurer or my complaint to their email addresses over a course of nearly 6 months by now.

This company is actually costing me money due to their inaction and lack of response. Appalling lack of customer service when trying to contact them online.