IK
Ilse K
1 reviews | Active since Nov 2016
22 Nov 2019, 06:42
Appalling customer service and focus
It has been 2 weeks and STILL my complaint has not been addressed. The debt review documentation was submitted by mistake...... Yet I am the one that needs to follow up. It took FNB and Std Bank not even 5 working days to get this sorted. Absa...... 2 weeks!!
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Replies (2)IK
Ilse K's updateReviewer Update
22 Nov 2019, 15:30Now the debt councilor that caused this HUGE issue - just informed me that ABSA said that I must go into the branch so that they can query why there is a block? I have already had to take a days leave to make arrangements due to my funds not being available? Why can't ABSA not sort this out? Will the Debt Review department even be available on a Saturday if the branch phones them?
IK
Ilse K's update22 Nov 2019, 15:30
Reviewer Update
Now the debt councilor that caused this HUGE issue - just informed me that ABSA said that I must go into the branch so that they can query why there is a block? I have already had to take a days leave to make arrangements due to my funds not being available? Why can't ABSA not sort this out? Will the Debt Review department even be available on a Saturday if the branch phones them?
Absa's replyOfficial
22 Nov 2019, 15:47Dear Ilse
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply22 Nov 2019, 15:47
Official
Dear Ilse
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,