Appalling customer service.

Horrible experience with Absa Vehicle information Hub. Sent an email a while back as I required registration papers, the response was I need to pay R325 and submit the request again. They have this thing of saying ‘’ submit the request again” which Is so unprofessional. I submitted the request again on 1st July and do not get a response after 24 hours I phone and I get transferred from pillar to post As no one seems to know where I need to be transfered to, eventually I am given the number for the correct department. I phoned the department and held on the line for an hour till I eventually gave up, since then I have not gotten through, every single day I have been trying and have still managed to get through to someone, pathetic customer service! I receive a response to my email on Monday which says I need to say which branch I can collect the documents and advised to “submit the request again” The person responding to my email does not even have a signature or their name on the email. Why is it that every single time they require Information you need to submit again, only to wait longer for a response. Such appalling customer Service for a big Company like Absa, it’s 20201 and we still having to deal with this level of service. I’m so glad I don’t bank with Absa, I can imagine what their customers have to go through.