Appalling Customer service

Due to the storms in Durban recently, my property sustained damages. I logged a claim with ABSA home insurance. I was informed, that the service providers for the respective damages will call me to make an appointment to view and access the damages. the service providers did not do so. I called ABSA and was advised they will follow up and get back to me. I did not receive a call back from ABSA to advise the outcome. Four days later the service provider called to make an appointment. The service provider came through and advised he would submit the report to ABSA and they would contact me. A week passed and no response from ABSA. I called ABSA and was advised they did not receive the report and will contact the service provider and call me to advise. But no such luck !!! I called back a two days later and was told the same thing " the service provider did not submit the report". I asked why am I not being informed on what is going on, but could not be given an answer. But was assured the service provider will be contacted and I will be called with an update. once again, a whole lot of lies. I called in two days later quite irate and asked to speak to a manager, but was told she is on a call. I asked for the manager to call me, but I was told by the agent she can not confirm the time the manager will call me back as the manager is busy. I asked if I will receive a call back within the day and was assured I will receive a call from the manager within the day. But again that was not adhered to. I am appalled by the service and disregard ABSA has for it's customers. I am an ABSA customer for more than 20 years, but will now be looking to take my business to a more upstanding provider.