Appalling Credit Card application

I app**** online for a credit card 12 days ago (20 July). of which I followed instructions to the tee, including the subject line [ID number]. yesterday 31 July, I get an SMS asking me for the very documents I submitted 20 days ago.

In between the period of 20 July and 31 July, I called Absa i think 3 times confirming with different consultants and following up on the application and they said everything is order or going through validation. Mind you i understand that process but my problem is that why ask us to do things online "for a quicker response time" whereas i could've done my application at a branch opposite my office? And another thing, I tweeted Absa and they took upwards 5 hours to respond to my tweet (I stand to be corrected).

The sad part about this is that I was willing to transfer all my banking products to be facilitated by ABSA but they can't get the basics right and because of that, I'm now thinking twice