Appalling client service

<p>We app**** for a home loan at ABSA. From the start of the project, we indicated that it is a new house that is being built and also provided the necessary documentation with regard to building contracts etc. </p> <p> </p> <p>When we submitted our first progress payment claim we were informed that the loan that was registered was not a building loan, but for a turn-key development (i.e. payment at the end of the project). After meeting again with the consultant, it was insinuated that we provided the wrong information and that it is actually our fault that the load was registered incorrectly (even though the contracts were provided as part of our application, stipulating the conditions of the contract). </p> <p> </p> <p>We were promised that the situation will be rectified and that additional documents had to be submitted to ABSA. This was done and a progress payment was submitted again. At this point in time we have contributed more than half of the value of the property, with no help received from ABSA. After a month of getting no feedback on the matter, I met again with the consultant. In the month, she did not follow up with the valuers, nor was any attempt made to pay the money as per request. </p> <p> </p> <p>Today I am informed that ABSA is not willing to do a progress payment and that payment will only be at the end of the project. The consultant had the audacity to say that she will put me in contact with someone at ABSA that will register a personal loan for me to pay the current invoice of the building. Currently, the house is being vandalised as the builder is not prepared to complete the project without payment. We were furthermore supposed to have moved into the house at the end of March, but as a result of ABSA, no end is in sight for the completion of the house.</p> <p> </p> <p>I would not recommend anyone to make use of ABSA's services. We have had nothing but problems from the start, with no solutions being offered. What was supposed to be a memorable experience as first home owners has turned into a nightmare. </p> <p> </p> <p>I sincerely hope they do not phone me to rate their customer service. </p>