NM
Natasha M

1 reviews | Active since Aug 2018

20 Aug 2018, 15:22

Appalled, disappointed, angry and frustrated

I am extremely upset and appalled by the treatment I have received from this bank. I was cut off from my account with no warning or no explanation from the bank today. I have not done any ******** activity nor have I had any unusual traffic on my account. I called the service center, and I could not be given any helpful information from the bank except go to the branch. I visit the ABSA branch more than my own relatives. Because of this I was unable to pay for my medications from the GP I had visited. So I must return home still bleeding from a menstruation cycle that has been going on for 2 weeks non-stop. Only today did I have enough money to buy the pills to pay for the medication to make it stop and ABSA took that away from me. Now I must go to a branch where I have no assurance if my account will be activated again. I literally feel like I am being held hostage by my own bank.

0
Replies (2)
Absa
Absa's reply21 Aug 2018, 15:47
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply21 Aug 2018, 15:47
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd