SP
Soniqua P

1 reviews | Active since Feb 2018

25 Feb 2018, 02:45

Appalled by services

If i could give 0 stars i would...

Just found out my account has been put on hold.... Went to Google to see why this happens (without warning i might add)... There it states that it is due to this fica business.. Why was my damn account frozen without any warning... Do these people know it's month end and there are bills to be paid? This is absolutely unacceptable. All i ever do is boast about how great the services of Absa is and that I've never had a problem with anything... Until now that is. I am very disappointed in Absa for freezing my account and it is not like i can just go into a branch anytime i can as i work nightshift. Absolutely disgusted in them now...

When i phoned the general enquiry number selecting the cellphone banking app option the voice prompt only say to enter the account number which i did. Then the prompt said the services where enabled and to follow the sms prompts... Which i am still waiting for to arrive...

If this continues i will take my business elsewhere...

Absolutely no kind regards to whomever will read this as this is outrageous

0
Replies (1)
Absa
Absa's reply26 Feb 2018, 17:18
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,