KM
Khalo M

1 reviews | Active since Mar 2017

07 Mar 2017, 13:46

Appaling service from Absa Vehicle finance

<p>My vehicle is financed with Absa they debit my account every month. End of Feb they didnt debit my account they said it was a systme error on their side and now they sending me sms that im in arrears. They call me everyday to advice im in arrears i told them to debit my account and they agreed but still nothing has gone off. I just recieived another call from one of their unprofessiona agents who doesnt know proper english that im in arrears. How is it my fault if they debit system failed. Get your systems right and stop bothering me with your calls.****ed off.</p>

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Replies (5)
Absa
Absa's reply07 Mar 2017, 15:16
Official


Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

KM
Khalo M's update07 Mar 2017, 15:33
Reviewer Update

Thats what is appearing on my statements as my account number 598022.

My ID number is ********** 331085

Absa
Absa's reply07 Mar 2017, 16:06
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

KM
Khalo M's update07 Mar 2017, 16:12
Reviewer Update

Im sure you guys can pick up my details with my ID number.

Absa
Absa's reply08 Mar 2017, 11:47
Official

Dear Customer

I could only pick the last six numbers of your id, and i tried to call you and left message. Please ensure that the whole id number does appear for me to do a client search.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd