APPALING SERVICE

ABSA captured my ID number incorrectly on their system. I took my ID for them to correct it. They asked that I need a prove of address. It was their mistake but for some strange reason I have to give my proof of address despite having a valid id that I showed to them. I took my eToll statement, but they don't accept it. This is frustrating to go through this ! The best thing is is ABSA who made the mistake.