APPALING SERVICE

Dear Consultant,<br> <br> I am appalled by the service received AT the Kenako Branch this morning from a person I'm assuming is the branch manager.<br> <br> Miss Sibulele Mboyi holds power of attorney over Mr WS Mboyi due to his ill health and lack of mobility.A debit order of R453 has gone through Mr WS Mboyi's account for the second month which is unknown to him. With the power of attorney Miss Mboyi holds drawn up by Legal Wise (firm),I would think that she should be able to enquire and make take the necessary action to reverse this debit order and load a stop payment.<br> The complaint I wish to lay is:the lack empathy towards customers and also not offering customer the solution/ alternative. The \branch manager "has iunstead insulted the distressed vlient and accused her of having an attitude problem and not offered any solutions to the problemI have subsequently contacted the call centre ***) and spoken to a lady by the name of Moonique and Anthea May who advised that Miss Mboyi would need to go back to the branch and if the branch has capacity to send someone.I am rather annoyed by the level of respect provided by all these consultants as I am still sitting without a solution an"""