Appaling Customer SErvice - 911

It has now been more than four months since my Mother was **********ly ****med, part of which occurred inside the ABSA Claremont. Oh fuxk, the level of incompetency when that took place is far minor compared to the victimization that is ongoing with refunding her, her hard earned money. Busisiwe Skuni, a consultant at the Branch ensured that it would be dealt with and finalized in July already and to this date that is the last we ever heard from there.

The delay tactics of never getting hold of the Branch Manager to escalate the manner is sickening and troubling. I am calling the Branch everyday to follow-up on ********** and it just seems no one is ever around to assist and to at least give feedback.

I am extremely infuriated by the manner with the investigation has taken. Its been months of waiting, calling and no just ever seems to give damn. Well its no surprise because even when the incident took place at the Branch, no one gave a damn.