APPALING CUSTOMER SERVICE

This is unacceptable customer service from Absa Home loans, they processed double debits on my home loan account every month which makes no sense. on the 25th of every month they process a 15k which they should and additionally a 16k, this action I've only picked up this month where my account is being charged for unsuccessful debits but in true reality they messing up my debit orders. I call in to have it rectified today and asked the consultant to call me back as I know they can let you hang on the line FOREVER without considering your airtime. The consultant without a cooking clue of TCF says I need to call back they are busy, when I have airtime I should reach out again. consultant Phindi Mariba did not even care when I said I always ask for my calls to be returned and they normally do. Consultants with no intention of honouring TCF standards should remain in training as your customers are the reason your business exists in the first place. You will call me back to fix the error and apologise for this uncalled for, low class customer service.