Appaling Absa service

The most appalling service ever experienced at the Absa branch in Sandton. I have never been impressed with their service but today they really took the cake. I app**** for an personal account as a brand new client and gave my partner authority - meaning he should get his own card. The initial consultant at registration that helped us was very helpful, patient and explained all product details to us. He took all our details and even called a few days later to double check that my partners name was spelled correct, thereby reassuring me that both cards will be ready. The teller we dealt with on picking up the cards was a nightmare - he very unhelpful and literally had no time for us, it's as if he was doing us a favour by servicing us. We spent a whole hour in line waiting to collect our new bank cards (which is very typical of Absa) when our number was finally called - we were received by this very arrogant and couldn't care less teller that wasn't willing to accept any responsibility or assist any further than his job requirement. We had requested our account to have 2 separate cards and had provided all necessary details at registration only to be nonchalantly told that the second card hadn't been ordered - no apologies or reasons are provided for that however we are pointed right back at the starting point to re- register again as it wasn't his fault and he blatantly says there's nothing else he can do for us. Nevermind that this process will take another week but the attitude and lack of ownership from him and branch manger whom we had to force to speak to us was dissapointing and outright bad customer service. They literally let us leave unserviced because, well, it wasn't their fault.

Dear Absa, just because we don't look rich, doesn't mean we deserve ****ty service!!! I'm sticking to FNB, at least they value my 2cents.