App update a mess

I have upgraded to the new ABSA app as requested. Only to find out that the app does not want connect due to linking device issue. Arrogantly to assist me the nr of the ABSA IT nr was below the app to phone for assistance.

I have waited for 25 minutes in a que. Finally the call was answered. After everything was tried by the agent I was eventually cut off. No call back from you. Its my money spent on a phone bill to sort out your ****!

Useless is not the word. If you look at the banking app for Standard bank it is simple fast and user friendly. You certainly can learn from them. I have been a loyal client for 10 yrs with ABSA. I will now move onto Standard Bank simply because you cannot solve a simple problem. Its all about money for you. And by the way.....your app is very slow....ask your clever developers to have a llok at this.