SW
Sozette Wessels-Ras
1 reviews | Active since Dec 2021
23 Dec 2021, 05:45
App mayhem
Have had a bad week with Absa for one or other reason our banking app is not working. For 3 months already. First it was the negative balance, we fixed that, then it was that I a signatury on the account can not fix it. Then at last my bf went in and was told by the time we walked out the bank it would be fixed... Four hours later .. still not working.. very bad service from a bank that promises to deliver.
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Absa's replyOfficial
23 Dec 2021, 12:02Dear Sozette Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply23 Dec 2021, 12:02
Official
Dear Sozette Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,