Ap**** for a Virgin Money Credit card

on the 6th of April 2016 i app**** for a Virgin Money Credit Cad and was given a quote which I accepted. I was later told to send in documentation, which I did. I later called in the contact center and was told that my application was approved and was sent off to have the card printed and should be done in a week. I called the next week only to be told by a rude agent that my documents were not certified. I called again later and once again got a different story, that I did not need to send in my certified copies. <br> <br> I decided to send them anyway, just to be safe. and yet nothing on your side. You are still asking me for documents which I have sent in three times!<br> My boyfriend recently app**** for a Bluebean card at Standard Bank and the process took about 2 weeks, complete transparency in dealings and none of the wishy-washy nonsense I have been getting from your side, And so friendly and helpful too.<br> <br> Regretting my decision to get a credit card from you guys!