PM
Philani M
1 reviews | Active since Oct 2013
12 Jun 2019, 11:16
Apalling Support/Service
Dear ABSA, We have a business account for the past 4years, and we have had almost twice as many Relationship Bankers in that time.
Relationship Bankers are changed without warning/notice, and you find out when you desperately need their service. Half the time they are not available to take your calls, have meetings or attend to your needs.
Product knowledge is average at best, and escalating queries to the right department is an exercise in frustration.
Whether it's a question of understaffing, who knows, there is no-one to give answers.
It's frustrating to death....
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
12 Jun 2019, 11:52 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Jun 2019, 11:52
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
PM
Philani M's updateReviewer Update
12 Jun 2019, 12:04Dear Nthabiseng,
Please contact me, ********** and we can take this discussion forward.
A pity that response times on Public Forms are so much quicker than I contact the bank directly.
BR
Philani
Please contact me, ********** and we can take this discussion forward.
A pity that response times on Public Forms are so much quicker than I contact the bank directly.
BR
Philani
PM
Philani M's update12 Jun 2019, 12:04
Reviewer Update
Dear Nthabiseng,
Please contact me, ********** and we can take this discussion forward.
A pity that response times on Public Forms are so much quicker than I contact the bank directly.
BR
Philani
Please contact me, ********** and we can take this discussion forward.
A pity that response times on Public Forms are so much quicker than I contact the bank directly.
BR
Philani
Absa's replyOfficial
12 Jun 2019, 14:33 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Jun 2019, 14:33
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Also what would you like to be assisted with.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,