Any option for Zero Stars?

Almost 2 months since the abnormal storm that hit Durban. Claim was looged immediately online. No response from Absa HOC. Guess it's to be expected. After numerous phone calls and an email that elicited an automated response, we are no closer to having our repairs done. Absa have been taking our money in the form of insurance premiums for 36 years. We have NEVER before claimed. Are they playing for time or thinking up a new excuse to reject our claim. Come on Absa. Show us that you can do better than all the negative ratings we've seen on Hello Peter. Unless they are deserved?