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Nazmeera A
1 reviews | Active since Sept 2016
16 Jul 2020, 15:34
answers
Good day
I app**** for the payment break in the covid period however the service fees and charges still went off my account.
KIndly advise why as I was accepted for the asisstance.
Please also advise for how long does a judgement remain on a persons name for an overdraft account with absa. I am unable to get help from anyone regarding this.
Please keep communication to email only
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Jul 2020, 17:29Dear Nazmeera
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply16 Jul 2020, 17:29
Official
Dear Nazmeera
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
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Nazmeera A's updateReviewer Update
21 Jul 2020, 09:42Good day
Any feedback
Any feedback
NA
Nazmeera A's update21 Jul 2020, 09:42
Reviewer Update
Good day
Any feedback
Any feedback
Absa's replyOfficial
22 Jul 2020, 09:45Dear Nazmeera
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that your matter is still under investigation and feedback will be provided by 23 July 2020
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that your matter is still under investigation and feedback will be provided by 23 July 2020
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply22 Jul 2020, 09:45
Official
Dear Nazmeera
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that your matter is still under investigation and feedback will be provided by 23 July 2020
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that your matter is still under investigation and feedback will be provided by 23 July 2020
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,