DG
Dominique G

1 reviews | Active since Aug 2018

30 Jul 2024, 14:36

Answering the Trick Questions in order to be verified, then having your profile locked out and then never being unblocked and never getting a call back to unblock it again

Trying to get financing from ABSA went well till i was asked to answer 10 crazy Questions; for which I've answered 100% correctly and honestly, only to be told sorry you been locked out. have a nice day, Good bye

But somehow i can get R200 000 Credit from a competition back at lower than 11% - without them knowing me at all is absolutely beyond me. Ive already boght the car i wanted total spend R390000, had the car couriered, paid the first installment ..... and guess what, I am still locked out of my own ABSA acount online and can not be helped with anything.

Still can not see my home loans on my ABSA App after wasting 3 hours in a bank physically to request this with my wife in tow 5 years and waiting .....

Do not use ABSA - SIow silo silo silo silo silo, and network network network not to mention Slow slow slow

0
Replies (1)
Absa
Absa's reply30 Jul 2024, 15:23
Official
Dear Dominique Gilbert
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***8.
 
Kind regards,
Group Customer Care
Rezona Louw