SM
Siphiwe M
1 reviews | Active since Nov 2015
12 Aug 2019, 19:30
Ansuretha de Jager deserves an award.
Ealier this year I filled a survey for ABSA Premium Banking. On my comments I mentioned the fact that I have been a loyal customer to ABSA for over a decade yet I have never received complementary gifts not even soccer tickets since ABSA is the premier league sponsor.
On 14th June an employee wrote me a letter to acknowledge my comments and further bought me branded ABSA pens and a notebook from her own pocket. Ansuretha De Jager went above and beyond to ensure that I remain a customer though powers that be at ABSA saw an account holder she saw a client. Thank you very much I cherish the branded gifts.
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Replies (2)
Absa's replyOfficial
13 Aug 2019, 14:05 Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply13 Aug 2019, 14:05
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
SM
Siphiwe M's updateReviewer Update
15 Aug 2019, 12:38ABSA opened a ref then closed it . I was called advised that my branch will call me, i am still waiting.
So they opted to respond rather than reply.
So they opted to respond rather than reply.
SM
Siphiwe M's update15 Aug 2019, 12:38
Reviewer Update
ABSA opened a ref then closed it . I was called advised that my branch will call me, i am still waiting.
So they opted to respond rather than reply.
So they opted to respond rather than reply.