MS
Marius S
1 reviews | Active since May 2019
03 Apr 2020, 19:42
ANSA Private Bank is a total waste!!!!!
Please if you ever consider to become a private client with ABSA rather take your business to your local cash loans. You pay R6000 a year for absolutely nothing. At fist they are the most welcoming people you will ever meet but dont be fooled after you sign you are just another customer!! There is no such a thing as Private Client Service !!!!!!!
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Replies (2)
Absa's replyOfficial
06 Apr 2020, 09:58Dear Marius
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply06 Apr 2020, 09:58
Official
Dear Marius
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
MS
Marius S's updateReviewer Update
04 Oct 2021, 17:47It sickens me that after more than a year after writing this review absolutely nothing has changed. ABSA Private Bank customer service does not exist. Its not even a myth it simply does not exist. I publicly challenge anyone that is part of the management from ABSA Private Bank to substantiate or justify the more the almost R6000 fee I have to pay each year but yet when I need the service of a PRIVATE BANKER there is no one to be found. You advertise a service of a 24/7 PRIVATE BANKER and yet I cant remember when I last heard of my banker besides from a email indicating that my banker has changed to someone that is not even situated in the same city as me. How on earth do you justify this? This is blatant false advertising and it is high time that you own up to this. To put the icing on the cake just as your phantom PRIVATE BANKERS does nor your online banking or app work as per your adverti*****ts. I have been struggling since Thursday to change my contact details on the online banking and banking app platforms needless to once again address the absence of any form of life that resemblances a PRIVATE BANKER. Such a simple thing as getting a new phone and switching your banking app from one device to another is an absolute Tsunami when banking with ABSA PRIVATE BANK. Once again thank you ABSA PRIVATE BANK for showing me as a citizen why our beautiful country currently finds itself in such a dismal state and please hear me when I say it is because of BANKS/BUSINESSES like yourself that has no shame in their everyday dealings.
MS
Marius S's update04 Oct 2021, 17:47
Reviewer Update
It sickens me that after more than a year after writing this review absolutely nothing has changed. ABSA Private Bank customer service does not exist. Its not even a myth it simply does not exist. I publicly challenge anyone that is part of the management from ABSA Private Bank to substantiate or justify the more the almost R6000 fee I have to pay each year but yet when I need the service of a PRIVATE BANKER there is no one to be found. You advertise a service of a 24/7 PRIVATE BANKER and yet I cant remember when I last heard of my banker besides from a email indicating that my banker has changed to someone that is not even situated in the same city as me. How on earth do you justify this? This is blatant false advertising and it is high time that you own up to this. To put the icing on the cake just as your phantom PRIVATE BANKERS does nor your online banking or app work as per your adverti*****ts. I have been struggling since Thursday to change my contact details on the online banking and banking app platforms needless to once again address the absence of any form of life that resemblances a PRIVATE BANKER. Such a simple thing as getting a new phone and switching your banking app from one device to another is an absolute Tsunami when banking with ABSA PRIVATE BANK. Once again thank you ABSA PRIVATE BANK for showing me as a citizen why our beautiful country currently finds itself in such a dismal state and please hear me when I say it is because of BANKS/BUSINESSES like yourself that has no shame in their everyday dealings.