QS
Quinton S

1 reviews | Active since Jul 2022

11 Apr 2023, 13:20

Another say in ABSA SPRINGS MALL

Collecting my business debit card is a painfull experience. ABSA says rhat Private Bank Clients also get special service. I can honestly say that I have never gotten better service. I sit in a queue like all the other people. When I ask why I need to sit around and wait when I have everything I need to retrieve my pin on my app...I get told to just sit in the queue... There is people that can just bring my card for me..and so the congestion will be less....but no...ABSA staff rather want to have this important immage of walking around... instead of actually doing something physically... people standing around doesn't help much.... Tired of this ****ty service

0
Replies (1)
Absa
Absa's reply11 Apr 2023, 13:46
Official
Dear Quinton Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care