Another painful ABSA encounter

I had to collect a new credit card from ABSA Cresta. After waiting in a queue for 20min it took another 40min to complete everything on their useless system. The assistant keyed in my ID no fewer than 4 times. She requested an "override" from a colleague 3 times. And then - I tried the card in the ATM, only to be told that I needed to go through the FICA process, after it was done at the end of September 2021. They want to FICA me, but when ***** is committed through an ABSA account they can suddenly not find information on the perpetrator???