CM
Churind M

1 reviews | Active since Aug 2016

04 Aug 2016, 20:32

Another inconsiderate Absa blunder with no planned fix!

<p>ABSA vehicle finance seems to untertake an extremely unprofessional approach to system errors. There are multiple cases of client complaints about debits for July still pending under accounts from which ABSA vehicle finance have not corrected.</p> <p>In my such case, my vehicles debit has not been received by Absa vehicle finance and is still in my account after ten days past its due date. </p> <p>I have attempted several requests for rectifying the problem and nothing has been done to date although call center personnel have promissed to resolve the next day.</p> <p>My latest update in pursueing the matter resulted in the call center personnel informing me that only certain customers were contacted about the problem and that clients would need to keep reminding Absa vehicle finance to correct.</p> <p>What now? </p> <p>When do they plan on rectifying the issue?</p> <p>Shouldn't all customers be notified of such problems?</p> <p>I suspect that they will debit two installments by the end of month and expect the customer to be liable for the interest charge..</p> <p>Its completely unacceptable!</p> <p> </p>

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Replies (1)
Absa
Absa's reply05 Aug 2016, 09:37
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd