Another Disappointed Customer

I've been with Absa for more than 20 years In April I made eft payment to invalid account of R3066. I received a confirmation statement from the bank that the amount was paid to the correct beneficiary. I sent the statement to the benefiery and they told me they never received the payment. I've been explaining the situation to absa digital and kept on closing my case. Last month another amount of R1986 is missing and the benefiery did not receive the amount. Same problem with Absa digital kept sending me statements after I've been explaining. I phoned absa ***** and they confirmed both accounts were invalid and still went back to digital and not getting help. I even tried onlinerecalls but the email was rejected. Both my accounts are behind because I was settling them since I'm no longer working. This is really bad especially to read that I'm not the first person and nothing has been done. Going to the bank is a nightmare and waste of time. I need investigation on this matter.