Another awesome Absa customer experience

Due to unforeseen circumstances I had not transferred funds from my primary bank account into my Absa account resulting me being charged a failed transaction fee of R10.

This transaction was an internal transfer from my main savings account into my investment account.

I raised a complaint around this and did ask for this to be reimbursed as I am being charged for a failed transaction to my OWN account. If it was to anyone else then yes, I am happy to take on the charge due to me not fulfilling my obligation.

The consultant (DT) might have been concerned about the R10 coming out of their pocket but it is actually returning MY OWN money.

Besides being a long-standing customer of Absa and going through the challenges like them selling my information, acknowledging it but not taking responsibility, their high fees, etc. I would have at least expected them to waive this fee based on my explanation.

Well done Absa on proving why you are lowering yourselves on the customer experience food chain amongst the financial institutions.

Maybe my R10 will contribute to someone's happiness at Absa