Another ABSA rewards ****

Yet another **** from absa rewards to downgrade my tier level. Was on tier 5 and was downgraded to tier 4. When I call to ask why, they tell me again it's a mistake on their side and my vehicle finance is not picking up. Very conveniently and quickly downgraded me to tier 4. Case no. C***0. This is the third time in a year this has happened. My complaints on 24 August 2019 and 21 November 2018 refers with absa ref. AR 98764 and 8R89607. Unfortunately I now have no choice but to move on. I have lost trust in absa. 3rd time strikeout. Please absa convince me why I should remain your customer after all this? R500 additional compensation for my troubles? You need to pay for your mistakes and the frustration that you are causing to your customer.