Annoying and inconvenience

So disgusted with just suspending my internet banking without contacting me first. I was busy with online banking and received message that I should contact ********** 000. I phoned and assisted by mduduzi who confirmed that there's nothing wrong on his side I should try again. While on line with him there was a call from ********** and couldn't attend to the call. When I logged on it shows that "credentials are incortect" VERY ANNOIYING. BE SMART IN FUTURE AND CONTACT THE CLIENT FIRST WHEN SUSPECTONG SONETHING LIKE NEDBANK DOES. I received sms of the number I should contact with reference where must I get airtime from while I've spent it on the other call. This is really **** change way you do things. This is ***