Annoying ABSA with its lengthy processes and illiterate staff

I am so annoyed with this bank and all its lengthy processes that don't result into exactly what I want and am willing to pay for as a customer. I had a bad experience with them a year ago which was not resolved to my satisfaction then, however resolved on their systems for the sake of pushing numbers, and now yet again I am livid! Some branch consultants are not knowledgeable and are inconsiderate. When you are eventually assisted, you spend more time with them than you anticipated, like it's just an entire frustrating rant! As to why I've kept this account open for such a long time, the **** only knows why, although come month-end I will be closing it I've had ENOUGH! You seriously know how to work me up.