Annoyed with ABSA service Trade Route

On the 12th August 2022 i accompanied my gran mother to ABSA Trade route, she needed to get a new card and POA. The consultant was not very friendly and not sympathetic at all, She went and spoke to her manager came back advised they can only issue a card on Wednesday as a card needs to be order and the account was dormant and a whole lot of stories, then we requested for POA which was also another issue, we left the branch without a card, Monday the 15th Back in the branch with her card ID as they requested, same lady helped us, very unfriendly , she was annoyed by only what she would know alone, we were in the branch FOR OVER 2 HOURS, her attitude sucked my granny is 91 she treated her like a normal client, she has been a loyal ABSA client since forever. on the 18th went to Then Glen had online banking sorted in a few seconds no hassle nothing, besides that a clients card was replaced in less then 5 minutes, like that was my pits with ABSA . i also requested for the cell number to be changed which was changed but not sure why its changed back.