Annoyed customer

Last week I tried to open a life cover policy at Protea Glen mall however I did not meet the qualifying questions, the policy application was unsuccessful. About an hour later I received an email stating that my policy was accepted. Yesterday i went to the branch to query the policy, the consultant phone the life call centre and was told, it has been cancelled This morning again I got an sms saying my debit order is still active and R700 will be debited on the 26th. How does an absa consultant use my details against my permission. I've been an Absa customer since my teens and have never thought of closing my account until now