Annoyed at ABSA

I reported ***** on my debit card to the ABSA ***** line ********** 557, on 1 July, where informed that an investigator will provide feedback within 5-7 days ...... 30 days later, and a call to the ***** center once a week from me, and NO feedback yet - BUT ABSA has enough time and money to rebrand, and put up new branding everywhere, but not enough time to take care of customers. ANNOYED.