Annoyed

Struggling to get through to ABSA life / credit card insurance department.

I would also like to ask your ux designer to work on your app, when you call the call centre the app wants to verify when you are calling.

So now I must hang up the phone and verify on my app that it’s me asking for a request and I can’t get past this point then I have to restart the process or call from another nr and very on my other phone it’s me calling. If you need help with your uxdesign let me know.

Come on guys. It’s 2022 and we shouldn’t struggle like this with simple things. Other bank apps don’t give you headaches like this one. It’s not africanasity. This madala bank must come right now.

No email address provided to get in touch with Absa life. When you call the robot talks forever about nonsense. We live in a world where we want quick simple requests sorted without any hassle.

All I want is to change my policy only credit card Insurance that covers you for loss of income. Plan A on the Absa life brochure.

Oh and maybe it's a good idea for you to also add the correct number for Absa life on their fn brochure on the banking app.

Thank you, I really appreciate the help coming.