annoyed

m very disappointed with Absa - started an online credit application, Absa conducted credit checks and I continued with the application. Got stuck half way through, application returned an error message and I called them, they explained the Absa account holders shouldey explained what to do it was preapproved awaiting final approval for documentation .I get sms that paperwork still outstanding I resubmitted again I called again to follow up they told me its declined? yes I am getting sms to submit my paperwork Now my credit score is going to take a knock because of their ignorance, because Absa is going to do a SECOND credit enquiry for the same thing. I asked the consultant why can't they use the application reference to take continue from where I ended, because it is still the same application with the same credit report they got the first time. She says unfortunately it cannot be done that way, now I have to be penalised for their ignorance because if I saw anywhere on their website that non-Absa account holders ONLY apply in branch I would have gone. This is is just nonsense, I am furios