Annoyance with ABSA customer services

Very disappointed in ABSA customer service. I am currently out of the country on contract work and need to do secure transactions online but the OTPs cannot be sent to my SA number as it is defunct here. So they cannot send to a foreign number so an email was sent stating that I could request my OTPs to be sent to my current email address. However when I called ABSA secure 3D they told me that they cannot do that and I need someone in SA to send my OTPs to them which is such an inconvenience to them and me. So why tell me via email that I have another option when I'm told in the next breath that I cannot use that option. Come on, ABSA, get your act together and speak with one ****** voice and not show contradiction! Can some please answer this contradiction in public please.