AM
Audrey M
1 reviews | Active since May 2020
11 May 2020, 12:21
Angry with Absa bank
They just closed my account after someone told them that I tried to dupe him, instead of hearing my side of the story they just closed my account and I emailed their ***** department with all necessary documents but they haven't got back to me, it's now more than 3 months without any communication from them.
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Absa's replyOfficial
11 May 2020, 16:02Dear Audrey, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply11 May 2020, 16:02
Official
Dear Audrey, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd