1 reviews | Active since Jan 2013
Angry to Happy
<p>I have also had problems logging into Virgin Money Internet banking. The ABSA call center agent I spoke to even mentioned that "the site has been down for nearly a month". This however isn't true. Some account holders (mostly those who have previously lost their credit cards) have had trouble logging in. I eventually spoke to *Marcella van Rensburg* from Virgin Money who helped resolve the issue in a calm manner despite my being really upset at not being able to access my account as well as the ABSA agents incorrectly stating that the site was down. Today I am able to login and access my account. Thank you Marcella, and Virgin Money for what is a really good credit card deal.</p>
Thank you for your posting
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
Best regards,
Thank you for your posting
We thank you for your understanding in this regard.
Regards,
The Virgin Money Team
Best regards,
Its 2 months since I posted my initial review, and it turns out the original problem has returned. I cannot login to my Virgin Money account again, and the SureCheck facility provided by Virgin Money to regain access does not work. It literally reports "The system could not send or receive your SureCheck.". This is the exact same problem I had in June 2016. The Helpline agent ***) says they are aware that the same problems exist that were present in June 2016.
Virgin Money, I was understanding 2 months ago. I am not any longer. What have you actually done to fix your account lock-out issue over the last several months?
Its 2 months since I posted my initial review, and it turns out the original problem has returned. I cannot login to my Virgin Money account again, and the SureCheck facility provided by Virgin Money to regain access does not work. It literally reports "The system could not send or receive your SureCheck.". This is the exact same problem I had in June 2016. The Helpline agent ***) says they are aware that the same problems exist that were present in June 2016.
Virgin Money, I was understanding 2 months ago. I am not any longer. What have you actually done to fix your account lock-out issue over the last several months?