LS
Lennon S
1 reviews | Active since May 2023
08 May 2023, 11:36
Angry customer needs answers
I have logged a call to Absa regarding my credit card charges which was not made aware to me, the call was logged almost a month now, I was given a number to call *** which I called and waited an hour in the que with no assistance, there is a person from Absa Mabel Vilakzi *** handling my case and she has not provided me with any communication or feedback on Ref ***6
Helpful (0)
Replies (13)0
Replies (13)
Absa's replyOfficial
08 May 2023, 12:06Dear Lennon Samduth, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply08 May 2023, 12:06
Official
Dear Lennon Samduth, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
08 May 2023, 13:21Still waiting I call this number *** wait and hour only to be disconnected, I need answers.
LS
Lennon S's update08 May 2023, 13:21
Reviewer Update
Still waiting I call this number *** wait and hour only to be disconnected, I need answers.
Absa's replyOfficial
08 May 2023, 13:57Dear Lennon Samduth, Please be advised your matter is receiving attention and we will revert back shortly regarding your request. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply08 May 2023, 13:57
Official
Dear Lennon Samduth, Please be advised your matter is receiving attention and we will revert back shortly regarding your request. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
09 May 2023, 08:01Still waiting not even an email as advised, I need answers
LS
Lennon S's update09 May 2023, 08:01
Reviewer Update
Still waiting not even an email as advised, I need answers
Absa's replyOfficial
09 May 2023, 09:28Dear Lennon Samduth, Please be advised we are looking at the contract regarding your Credit Card application and detailed feedback will be provided to you before or by the close of business on 11/05/2023.
Your patience whilst we are attending to your matter is appreciated. Regards,
Russell EdwardsCustomer Value Management
Your patience whilst we are attending to your matter is appreciated. Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply09 May 2023, 09:28
Official
Dear Lennon Samduth, Please be advised we are looking at the contract regarding your Credit Card application and detailed feedback will be provided to you before or by the close of business on 11/05/2023.
Your patience whilst we are attending to your matter is appreciated. Regards,
Russell EdwardsCustomer Value Management
Your patience whilst we are attending to your matter is appreciated. Regards,
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
11 May 2023, 08:28Hi I will expect an outcome as promised today the 11-05-2023
LS
Lennon S's update11 May 2023, 08:28
Reviewer Update
Hi I will expect an outcome as promised today the 11-05-2023
Absa's replyOfficial
11 May 2023, 09:31Dear Lennon Samduth, We will reach out to you shortly.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 May 2023, 09:31
Official
Dear Lennon Samduth, We will reach out to you shortly.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
11 May 2023, 14:51Someone called me still waiting it past 14.30 which I was asked to be called
LS
Lennon S's update11 May 2023, 14:51
Reviewer Update
Someone called me still waiting it past 14.30 which I was asked to be called
Absa's replyOfficial
11 May 2023, 15:20Dear Lennon Samduth, As discussed, I am still awaiting feedback on your application process and will revert back shortly.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply11 May 2023, 15:20
Official
Dear Lennon Samduth, As discussed, I am still awaiting feedback on your application process and will revert back shortly.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
12 May 2023, 08:19Hi Russel please can you call me I had load shedding when you called and the call dropped because of no network
LS
Lennon S's update12 May 2023, 08:19
Reviewer Update
Hi Russel please can you call me I had load shedding when you called and the call dropped because of no network
Absa's replyOfficial
12 May 2023, 10:31Dear Lennon Samduth, Please be advised feedback has been sent to you via email regarding your matter, as I could not reach you after our conversation and I left a message. I will give call you within the next 30 minutes regarding your matter.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 May 2023, 10:31
Official
Dear Lennon Samduth, Please be advised feedback has been sent to you via email regarding your matter, as I could not reach you after our conversation and I left a message. I will give call you within the next 30 minutes regarding your matter.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
LS
Lennon S's updateReviewer Update
12 May 2023, 11:01I did not receive any email from inception of logging this query, my email is ***
LS
Lennon S's update12 May 2023, 11:01
Reviewer Update
I did not receive any email from inception of logging this query, my email is ***
Absa's replyOfficial
12 May 2023, 11:18Dear Lennon Samduth, This is the email address we have been sending communication to. Please check your spam emails and release them as your server might be blocking our emails.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply12 May 2023, 11:18
Official
Dear Lennon Samduth, This is the email address we have been sending communication to. Please check your spam emails and release them as your server might be blocking our emails.
Regards,
Russell EdwardsCustomer Value Management
Regards,
Russell EdwardsCustomer Value Management
Best regards,