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MN
MARIA N

1 reviews | Active since Feb 2013

03 Jul 2020, 13:21

Angry

Last month i went to absa and called absa life to change my account details and date of debit order yesterday i received a message saying my account does not have enough money

ABSA Life did not receive this month's premium of R493.00 for your policy ***. To avoid lapsing, please contact ABSA Life on ***. I need explanation

0
Replies (3)
Absa
Absa's reply03 Jul 2020, 14:20
Official
Dear Maria, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 
Absa
Absa's reply06 Jul 2020, 18:56
Official
Dear Maria,
With reference to the above, we have sent email to the email address mentioned on the posting requesting additional information. Please reply back for us to assist you further. Thank you.

Basani Hlungwane
MN
MARIA N's update13 Jul 2020, 07:14
Reviewer Update
Kindly note that i am no longer using the email i locked in with . Please contact me urgently